Medium Sized Business

Medium sized businesses typically have fairly complex IT system requirements. Companies of this size may find it difficult to maintain a department of highly trained engineers with cutting-edge skills while still trying to focus on core business objectives.

To address this unique challenge, NOCC has developed a hybrid outsourcing solution. With this many workstations, it is usually necessary for the company to have an in-house technology contact. We take care of all of the server-side technology issues and we assist you in hiring an internal help desk person. This person directly reports to NOCC; could be on NOCC’s or your payroll. All workstation end user support problems are routed to the on-site help desk person to receive immediate attention. In the event that the help desk person needs further assistance or a problem could not be unresolved, the situation is escalated to your primary engineer at NOCC. We’re also responsible for all other computer support as the needs arise.

Another important advantage of working with NOCC is the benefit of having an entire team of specialists ready to help as needed. When companies rely upon in-house staff, problems arise when that person is unavailable. We provide redundancy by providing an as-needed technical account manager, solutions architect, primary and secondary engineer and an entire team of technology specialists. We’ve found that this hybrid outsourcing solution provides the greatest benefit both in terms of cost and efficiency for our customers.


Our Unique Solution for You
Upon our initial engagement, we perform a thorough technology assessment and meet with business leaders to better understand company goals. We then develop a 3-year technology plan outlining the current technology situation and provide a roadmap of where you need to be to achieve your business goals. We provide recommended hardware specifications with part numbers and pricing to allow you to shop around if you desire. Our goal is to support the solution, not sell the hardware – but we will help procure it for you if needed.

Most of our project estimates come with a “will not exceed” amount so our clients benefit from having guaranteed deliverables at a guaranteed price. Compare that to the typical internal IT department solution that always seem to take twice as long and cost more than anticipated – usually requiring outside assistance to deploy the solution in the end after all.

We are responsible for everything technology-related for your entire company. The team of NOCC specialists will be just a phone call away on a 24/7 basis to respond to any urgent problem. We monitor all critical systems remotely in an effort to proactively solve situations before they become problems. In organizations of this size, our engineers are usually on-site weekly to ensure that systems remain service packed and error free.


Continuing Service
We stay very involved with overall company business goals with our clients of this size. We bring CIO-level experience to staff meetings to ensure that your company is up to speed on all available technology from which you might benefit and even bring in solutions that we have seen in our vast industry experience within many industries. Our close work with your staff also helps us stay current on your business objectives. We’ve found that clients in this segment typically rely most heavily on their solutions architect, primary engineer and other specialist engineers at NOCC. The solutions architect is critical because of their forward thinking and usually more than half of the IT projects within this segment are new technology initiatives. The primary engineer is on hand to ensure the system runs smoothly and to manage the on-site help desk person, making sure all day-to-day problems are being effectively managed.
Our specialized engineers are important because of the unique challenges and needs of customers in this segment. Technologies at this level are usually at an enterprise level and simply put, an in-house IT department usually cannot handle such assignments without outside consulting. With NOCC, you can count on our experienced and specialized team to be available 24 hours a day to help solve the most complex technology challenges.