Successful business organizations recognize the importance of technology in running an efficient operation and maintaining their competitive edge. For many, the initial technology investment involves contacting firms such as NOCC to install systems, network hardware and software or to implement an automated system solution.

The daily administration of these advanced tools is generally delegated to part-time support personnel, employees identified as "computer savvy”, along with their primary responsibilities. With limited time, experience, and expertise, these part-time system administrators spend virtually all of their administration hours reacting to crisis situations and responding to end-user issues to deliver on-site support. Rarely are critical issues such as planning or documentation addressed as a part of daily administration procedures.


The Challenge was to be able to provide supplementary administration and support services:

• Proactive rather than re-active in approach
• Promoting growth in skills and knowledge of internal staff
• Delivering on-site support with remote monitoring capabilities
• Offering set monthly/yearly service fees for better budgeting and control

The solution and result was our program which offers small and mid-sized organizations pro-active assistance in:

• IT Outsourcing
• Written policies and procedures
• Preventive maintenance
• System security guidelines
• Disaster prevention planning
• System documentation
• Remote monitoring
• Limited phone support
• Knowledge transfer